WHAT IS SMART-SIP?
SMART-SIP is a new and highly innovative Service Management tool, specifically developed to improve the management & control of projects that are introducing new
(or modifying existing) Services & Components into the Live Production environment.
This product has been designed to be intuitive and process-structured so that any project manager (with even basic ITIL® awareness) can lead and manage a
Service- Introducing or Service-Modifying project in a consistent and repeatable manner... Read More
HOW CAN SMART-SIP HELP ME?
SMART-SIP automates the coordination of both internal and external Service Management teams and Suppliers, to guarantee stable releases (with assured support
capability), into the Live environment.
It arms you with the questions (including detailed guidance) that a Project Manager should be asking of many disciplines, including Support, Delivery, Service
Introduction Teams, and Suppliers.
This tool identifies...
Read More
WHY DO I NEED SMART-SIP?
Help with Determining Requirements: All too often, a project's business case is built around the cost of developing the proposed solution. Non-Functional &
Service Management requirements are an afterthought.
The Operability & Supportability issues are not discovered until after Go-Live, often requiring significant unplanned expenditure, effort, and time to
correct.
Supplier contracts, business cases, and project plans are in a continuous state of flux as... Read
More
Download the latest SMART-SIP brochure for further information
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Have you found yourself asking the following
questions? - How can I reduce the cost of Service-Introducing projects, whilst at the same time, improving their quality, effectiveness, and efficiency?
- How confident am I that ALL of the projects Service Management requirements have been identified and considered, and are factored into project plans and business cases?
- How can I ensure that we have a structured, consistent, repeatable method for managing projects that transition Services into live environments i.e. can we have a process upon which success is not dependent solely on the Service Management skills of the appointed project manager?
- How can I ensure that we deliver our projects and services "right first time", without enduring significant variance in Scope, Costs, Quality, Timescales or Resourcing, due to unplanned activities or unforeseen requirements?
- How can I get instant visibility of the details and status for all our service introduction projects?
- How can I ensure that we fully integrate project and programme management with all Service Management processes?
- How can I ensure that the project is aligned with Business requirements and expectations?
- How can I improve the Business and Stakeholders confidence in IT's ability to deliver projects successfully?
- How can I improve recognised best practice in all disciplines quickly?
- How can I assess the maturity of my processes and quickly identify areas for improvement?
- How can I ensure that I have the right people in the right place at the right time, doing the right things?
- How can I efficiently and effectively synchronise all the elements of Service Management - People, Processes, Products & Partners?
- How can I ensure that our investment in ITIL® and Best Practices is not wasted and that our skillsbase is continually improving?
SMART-SIP can help you answer all of these
questions,along with many others, whilst enhancing your overall control.
SMART-SIP could cut your Service Introduction Project costs by more than 10% by giving you the following benefits:
- Reducing or eliminating Scope/Budget creep by
creating realistic/accurate business cases
- Eliminating costly Go-Live interruptions and issues
caused by Operations and BAU Support not being prepared
- Eliminating Surprises - much wider consideration of
potential Impactors up-front
- Ensuring every Project Manager follows the same
methodology and considerations (ITIL® aware or not)
- Allows running of more projects in parallel without
being dependent upon Service Management trained Project Managers
- Reduced overall project costs
- Reduced Service impacts and outages
- Reduced Emergency Changes, Emergency Releases, and
Back-Outs
- Reduced project Risks
- Improved Budget forecasting and control
- Improved Business Case accuracy and
control
- Consistently "Getting it right first
time"
- Increasing User, Business & Customer
confidence
- Activity and Progress transparency plus demonstrable
Due-diligence
- Improved collaboration between internal teams and
suppliers
- Common, repeatable, customisable process
- Improving Service Management maturity
- Improving returns on ITIL® and Best Practice
investments
- Rapid ROI - Installed in 1 day, Trained in 1 day, in
use next day
- Educates staff to fully understand possible Service
Management complexities
- Low cost per project per day
- Pre-designed status reports, immediate status
knowledge at your fingertips, one click operation
| Why do I need SMART-SIP? | What is SMART-SIP? | Who should use SMART-SIP? |
| How can SMART-SIP help me? | SMART-SIP Process Enablers | Events |